Hotel Policies and Regulations
We are the guardians of a century-old manor, in a historic resting post, and the hosts of your next luxury getaway in the Casablanca Valley.
Rated as exceptional by our guests
⭐ 9.6 / 10 Hotels.com | ⭐ 8.9 / 10 Booking.com | ⭐ 4.9 / 5 Tripadvisor.com
Reservation and Cancellation Policies
To confirm your reservation, a prepayment of 50% of the total amount is required within 24 hours. The remaining 50% is paid upon check-in.
- Cancellation 15 days or more in advance: 100% refund of the prepayment.
- Cancellation between 14 and 8 days in advance: 50% refund of the prepayment.
- Cancellation 7 days or less in advance: No refund of the prepayment. We offer the option to reschedule the stay once, subject to availability, within a 3-month period.
- No-Show: The full 100% of the stay will be charged.
Pet-Friendly Policy
We are an animal-loving hotel, but to ensure the comfort of all our guests, the following regulations apply:
- A maximum of one pet (dog) up to 10 kg is allowed per designated room.
- A one-time fee of $23,000 CLP per pet is applied for the entire stay.
- The pet must always be on a leash and muzzle in common areas. Entry to the restaurant or main lounge is not permitted.
- The guest is responsible for bringing their pet’s bed and for any damage it may cause.
- Up-to-date vaccination certificates must be presented at check-in.
Pool and Spa Regulations
To ensure a safe and pleasant experience for everyone, we ask you to follow these guidelines:
- Pool Hours: Monday to Sunday from 9:30 AM to 9:00 PM.
- Hot Tubs Hours: From 5:00 PM to 10:00 PM, with prior reservation at reception (45 min maximum).
- It is mandatory to shower before entering the pools and to use the complimentary swimming cap in the heated pool.
- Consumption of food or drinks (except water) is not allowed in the pool area.
- Minors must be supervised by a responsible adult at all times.